Ask, “How did you decide to do that?” rather than, “Why did you do that?” when a situation goes wrong. “Why” questions put people on the defensive and produce justifications rather than useful answers.
Archive for the ‘Communication’ Category
Strengthening Your Communication Skills
Wednesday, January 13th, 2010Tip of the Week - Illustrate Your Point
Tuesday, February 17th, 2009Use a metaphor or analogy to illustrate your point
when explaining a new or unfamiliar idea to your audience.
For example: the aerial view from a plane, at
cruising altitude, can be a metaphor for strategic thinking.
